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Store Policy 

In General

Clearwater Pools and Services owns and operate this Website. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and Clearwater Pools and Services reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, Clearwater Pools and Services may restrict access to some parts or all of this Website.

This Website may contain links to other websites which are not operated by Clearwater Pools and Services, we have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. 



You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

Clearwater Pools and services will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. 

Intellectual Property Content

The intellectual property rights in content (including photographic images) made available to you on or through this Website remains the property of us or its licensors and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to purchase with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any purchase made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes without notice.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment cards such as Credit Card or Debit are charged at the time of purchase. 


The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. 

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. 


Clearwater Pools and Services shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. 


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. 

Privacy & Safety

Privacy Policy

Clearwater Pools and Services follows a strict policy for collecting, using, storing and protecting your personal information. This page outlines the details of our privacy and confidentiality policy. If you do not agree with the policy, please refrain from using this site. We reserve the right to change this policy and will keep users informed of changes by posting the revised policy on our Website. (Personal information is used according to the policy that was in place at the time the information was collected.)

How We Collect and Use Your Personal Information

Clearwater Pools and Services is the sole owners of the data collected from the Clearwater Pools and Services website. To use some parts of our site, users are required to complete a form that includes name and email address. We use this information only for the reasons it was provided to us: contacting users with information or services they requested or expressed an interest in. We may also use this information to customize our site’s content and, thereby, improve services for our users.

If you no longer wish to receive information and promotions from us, contact us by e-mail at to request removal from our mailing list.


A cookie is a piece of data stored on a user’s computer that is linked to information about the user.

We use session cookies to help recognize you if you use multiple pages on our site during the same session. The cookie ensures that you do not have to enter your password multiple times. Once you leave our site the session cookie expires.

Use of our site does not require that cookies be accepted. If you prefer, you can turn off cookies in the settings of your Internet browser.

Web Log Files

We use Web logs to track general user data on our site. Web log data tells us about the users visiting our site, but is not linked to any personally identifiable information. This data is used solely for researching trends and movement of visitors on our site to help us run the site and gather broad demographic data about our site’s visitors. This data includes: IP address, Internet Service Provider (ISP), referring and exit pages, number of clicks, time spent on site, time/date stamp and so on.

Sharing Data

We do not share personal data with third-party sites without user consent, except in the following circumstances:

  • When subpoenaed or requested to by court order.

  • We are compelled to do so to comply with the law.

  • When we believe in good faith that sharing said data is required to assist with law enforcement investigations or for reporting suspected illegal activity.

  • When requested to do so by third–party contractors hired as part of our business operations, like bill collectors, marketing firms and so on. These companies are required to use any data collected for its intended purpose only and not for their own gain.

We may share your Information with other partners, but only in the following limited circumstances:

  • In order to provide the delivery of products to you, we may share your information with the following partners:

  • Credit reporting agencies, other financial institutions, data storage providers, data and payment processors, credit card printers, cheque printers, statement producers, claims processors, collection agencies, third party call centers, delivery companies and account administrators;

  • Companies that provide and administer insurance, membership and card registry services or other services that you may have requested; or

  • Other businesses within our group of companies.

To market and sell products and services offered by businesses within our group of companies, we may share your Personal Information with:

  • Other businesses within our group of companies; or

  • Mailing houses, letter generators, sales and marketing agencies, organizations that provide and service our products or services.

We will not sell your Personal Information to any organization, for any purpose. You Can Choose Not To Receive Personalized Direct Marketing Communications.


This Website contains links to other sites. We are not responsible for and cannot control the privacy policies of other sites. Exercise caution when leaving our site and, before giving your personal information on another site, read its privacy policy.

The policy outlined here applies only the Clearwater Pools and Services Website.


Clearwater Pools and Services has enacted a series of safeguards to protect your personal information. Firewalls and data encryption keep data secure. Computers housing personal data are located in a secured environment accessible only to authorized staff, and access to personal information is granted only to employees who require it in their job.

Disputes / Guarantee

If you have a concern with our services or invoicing, please contact our offices. We will ensure your satisfaction.

Questions and Contact Information

If you have any concerns, comments or questions about our privacy policy, contact us at the email address or phone number below.

Call us at 804-747-7757, or email us at

Wholesale Inquiries

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Payment Methods

Payment Methods

- Credit / Debit Cards 
- Offline Payments

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